Support

Need help connecting an assistant, finding a memory or deleting your data? Email robinfoss.contact@gmail.com. Please do not include passwords, access tokens, payment details or the text of sensitive memories.

Before you contact us

• Open the dashboard and confirm that you are signed in with the same Google account used during the assistant connection.
• Check that the assistant still appears under Connections. Reconnect it if the connection has expired or was removed.
• In ChatGPT, make sure Lunamemo is installed and available for the message. Mention or select it when you need guaranteed access to the shared memory.
• Include the assistant name, approximate time and the error message in your email. Do not send memory contents unless they are essential to diagnose the problem.

Response

We aim to reply within five business days. Security and account-deletion issues are prioritised.